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TERMS & CONDITIONS

Pricing/GST

All prices are in Australian dollars and are subject to change without notice.

Items that attract the Goods and Services Tax (GST) will be clearly identified. Swell Coffee will provide a Tax Invoice for all purchases provided you supply a valid email address.

Refund & Returns

Coffee - Not liking the taste, or finding a slight variance from the last bag you bought, is not a valid reason to return goods. As coffee begins life as a raw material, variance from batch to batch may occur. This makes coffee such an exciting and beautiful thing. Items may only be returned if they are damaged or faulty. We put a lot of love in every bag we pack, so if you’ve got any taste concerns, assess the cleanliness and operation of your espresso equipment first, then contact us for some assistance if you feel it necessary.

Retail Items - Most items are covered by a manufacturers warranty so if a product is faulty please contact us immediately so we can authorize a repair or replacement. If a product is faulty on arrival please contact us within 7 days so we can arrange a replacement or repair.

If you are required to return a product to us, appropriate packaging must be used to ensure that no damage occurs during return shipping.

Accuracy & Errors

We’ll endeavor to maintain our information as accurate, but if anything should change, I’m sorry, we won’t be calling everyone to let you know. All we can say is that the information and product range is as current as it can be, yet we reserve the right to make changes as required, whether intentional or not.

If you feel that we’ve made a mistake or that you’ve been mislead in any way then contact us and we’ll work with you to achieve a suitable outcome.

Subscriptions

Payment for your selected period will be billed upfront. Subscriptions cannot be cancelled or postponed. Addresses may be changed by emailing sales@swellcoffee.com.au and providing an updated address.

Cancellations

Once you’ve placed your order, we don’t muck around. The downside of this is that you can’t change your mind once you’ve committed to the purchase.

Privacy

Any information you provide Swell Coffee is for our eyes only. We will not share it with anyone else, except the postman who needs it so he can deliver your order.

When ordering from our website you may be added to our mailing list.  If you wish to be removed, simply contact us or use the whiz bang unsubscribe feature that will be in the email.

Swell Coffee has the ability to collect your computers IP address, the date and time of your visit to our site, the pages viewed and the information downloaded when you log onto this site. This information may be used for statistical and website development purposes. We prefer to focus on making great coffee so collecting information about you is not high on our priority list.

Shipping

  1. The Swell Coffee online store is your window to retail shopping. Should you require 5Kg and above, please contacts us as a bulk discount may apply.
  2. Should you wish to pick your coffee up personally from the shop, please select the “pickup from shop” option at the checkout.
  3. Delivery costs are quoted for destinations within Australia.
  4. Your order may be sent via courier and should be signed for on receipt when available.
  5. By accepting our terms, you agree that if no one is home, the item may be left at your door, unattended.
  6. Swell Coffee cannot be held responsible for orders left unattended.
  7. Orders addressed to a PO Box will be shipped via Australia Post.
  8. If you have a question, please send them via our “contact us” form, before completing your order.

Shipping Times

It’s our goal to have your order to you within 7 business days of receiving your order, hopefully sooner. We rely on the help of others to get your order to you and can’t be held responsible if they let us down.

Please contact us through the website quoting your order number if you have not received your order within 7 business days.

Shipping Rates

Up to 500gm: $8.50 GST Inc.
500gm-3kg: $13.50 GST Inc.
3kg-5kg: $18.50 GST Inc.

Copyright

The Swell Coffee logo is a registered trademark. Everything on this website is subject to copyright laws. Do the right thing - only use the content for reference purposes. Items that can be downloaded are intended for personal use only.

Security

Swell Coffee does not store your credit card details. All online transactions are conducted in a 128 bit (subject to browser capability) secure socket layer between our site and the bank's

If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review and update the relevant information.

DISCLAIMER

The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.