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All prices are in Australian dollars and are subject to change without notice.
Items that attract the Goods and Services Tax (GST) will be clearly identified. Swell Coffee will provide a Tax Invoice for all purchases provided you supply a valid email address.
Coffee - Not liking the taste, or finding a slight variance from the last bag you bought, is not a valid reason to return goods. As coffee begins life as a raw material, variance from batch to batch may occur. This makes coffee such an exciting and beautiful thing. Items may only be returned if they are damaged or faulty. We put a lot of love in every bag we pack, so if you’ve got any taste concerns, assess the cleanliness and operation of your espresso equipment first, then contact us for some assistance if you feel it necessary.
Retail Items - Most items are covered by a manufacturers warranty so if a product is faulty please contact us immediately so we can authorize a repair or replacement. If a product is faulty on arrival please contact us within 7 days so we can arrange a replacement or repair.
If you are required to return a product to us, appropriate packaging must be used to ensure that no damage occurs during return shipping.
We’ll endeavor to maintain our information as accurate, but if anything should change, I’m sorry, we won’t be calling everyone to let you know. All we can say is that the information and product range is as current as it can be, yet we reserve the right to make changes as required, whether intentional or not.
If you feel that we’ve made a mistake or that you’ve been mislead in any way then contact us and we’ll work with you to achieve a suitable outcome.
Payment for your selected period will be billed upfront. Subscriptions cannot be cancelled or postponed. Addresses may be changed by emailing firstname.lastname@example.org and providing an updated address.
Once you’ve placed your order, we don’t muck around. The downside of this is that you can’t change your mind once you’ve committed to the purchase.
Any information you provide Swell Coffee is for our eyes only. We will not share it with anyone else, except the postman who needs it so he can deliver your order.
When ordering from our website you may be added to our mailing list. If you wish to be removed, simply contact us or use the whiz bang unsubscribe feature that will be in the email.
Swell Coffee Pty Ltd has the ability to collect your computers IP address, the date and time of your visit to our site, the pages viewed and the information downloaded when you log onto this site. This information may be used for statistical and website development purposes. We prefer to focus on making great coffee so collecting information about you is not high on our priority list.
It’s our goal to have your order to you within 7 business days of receiving your order, hopefully sooner. We rely on the help of others to get your order to you and can’t be held responsible if they let us down.
Please contact us through the website quoting your order number if you have not received your order within 7 business days.
Up to 6kg: $11.00 GST Inc.
Purchases over $75.00 include shipping.
The Swell Coffee logo is a registered trademark. Everything on this website is subject to copyright laws. Do the right thing - only use the content for reference purposes. Items that can be downloaded are intended for personal use only.
Swell Coffee does not store your credit card details. All online transactions are conducted in a 128 bit (subject to browser capability) secure socket layer between our site and the bank's
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review and update the relevant information.
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.